DO NOT APPLY
Essential Duties and Qualifications:
- Serve as subject matter experts for customer inquiries received by telephone, Interactive or web based portal regarding information on programs and services. Act as point of contact for internal escalation the operations center and will often be asked to utilize special data sources and tools to complete assigned tasks and projects.
- Responsible for managing the escalated enrollment cases and processes.
- Work closely with the Client Side Escalations Team and follow case resolution procedures as established
- Conduct outbound calls to consumers to seek correction to an account and make outreach attempts to secure the requested documents from consumers.
- Review and compare consumer provided annual income documents, uploaded into system, against information provided in the consumer application to verify attested income.
Minimum Requirements
- High school Diploma or equivalent
- 2-4 years relevant experience
- Equivalent combination of education and experience
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
